Refund policy

Last Updated: August 8, 2026

At Purifying, customer satisfaction is our priority. We want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple return and refund process according to the guidelines below.

Please read this policy carefully before requesting a return.

1. Return Period

Purifying accepts eligible return requests within:

30 days from the date your order is delivered

To qualify for a return, your request must be submitted within this 30-day period.

Returns requested after 30 days may not be accepted.

2. Return Eligibility

To be eligible for a return, items must meet the following requirements:

The item must be unused.
The item must be in the same condition as when received.
The item must include original packaging and accessories.
Proof of purchase must be provided.

Products that show signs of use, damage, alteration, or missing components may not qualify for a refund.

3. Items That Cannot Be Returned

Certain items may not be eligible for return, including:

Items that have been used or consumed.
Products damaged due to customer misuse.
Items returned without original packaging.
Gift cards or promotional items where applicable.
Items purchased outside of the Purifying website.

If you are unsure whether your item qualifies for a return, please contact our customer service team before sending your product back.

4. How to Request a Return

To start a return request, please contact Purifying customer service:

Email:

ngole321568@gmail.com

Telephone:

706-820-8863

Please include the following information:

Order number
Customer name
Email address used for purchase
Product name
Reason for return
Photos of the product if there is damage or an issue

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving approval from Purifying.

5. Return Shipping

Customers may be responsible for return shipping costs unless:

The item arrived damaged.
The wrong item was shipped.
The product was defective due to an error on our part.

Return shipping costs are non-refundable unless the return is caused by a mistake made by Purifying.

We recommend using a trackable shipping method when returning products, as we cannot guarantee that returned items will be received without tracking confirmation.

6. Refund Process

Once your returned item is received and inspected, Purifying will notify you regarding the status of your refund.

If your return is approved:

A refund will be issued to your original payment method.
Refund processing will begin after approval.
Your bank or payment provider may require additional time before funds appear in your account.

Please note that original shipping charges may not be refundable unless the return resulted from an error by Purifying.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged
Defective
Incorrect
Missing parts

Please contact us within:

7 days after delivery

Please provide:

Order number
Description of the problem
Photos or videos showing the issue

After review, we will provide an appropriate solution, which may include:

Replacement
Refund
Other available resolution
8. Exchanges

At this time, Purifying does not offer direct product exchanges.

If you need a different product, size, or variation, please return the original item according to this policy and place a new order separately.

9. Order Cancellation

If you wish to cancel an order, please contact us immediately after placing your order.

Because we process orders quickly, cancellation requests cannot be guaranteed once an order has entered processing or shipment.

Orders that have already shipped cannot be canceled and must follow the return process.

10. Refund Delays

If you have not received your refund after approval, please:

Check your bank account again.
Contact your payment provider.
Contact your bank regarding pending transactions.

If you still have not received your refund, please contact Purifying for assistance.

11. Contact Information

For questions regarding returns or refunds, please contact:

Purifying